Shipping costs

Italy: € 5.95 - Free Shipping for orders over € 50.00

Austria, Belgium, Denmark, Finland, France, Germany, Netherlands (Holland), Poland, Czech Republic, Spain, Sweden, Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Portugal , Romania, Slovakia, Slovenia, Hungary: € 12.95

UK, United States, Canada, Belarus, Iceland, Liechtenstein, Ukraine, Norway, Switzerland, Malta, Cyprus, Russian Federation, Japan, Kazakhstan, Singapore, Hong Kong Special Administrative Region, Australia and the rest of the world: € 29.95

Return Instructions

If for any reason the customer is not satisfied with an order, the product can be returned within 14 days for an exchange of goods or a refund.

The customer must send an email to info@chiarugifirenze.it within 14 days from the date of delivery of the product to request a Return Authorization Number (R.A.N.). This email must include the order number, the item code and explicitly say if you intend to replace or receive a refund.

The return must be sent by writing the R.A.N. on the waybill.

In case of return of the goods and request for a partial or total refund, the shipping costs are entirely borne by the buyer.

The refund will be made through PayPal on the bank circuit.

Canceled orders must be shipped to:
Chiarugi Firenze Pelletteria s.r.l.
Via G. da Verrazzano, 2 - 50054 Fucecchio (FI) - Italy
P.Iva 00961350485

All items must be returned unused and in perfect condition, as they were shipped from the country of origin.

Before the return is approved, Chiarugi reserves the right to ask for photographic proof of the goods to be exchanged or replaced.

Returned products are subject to inspection by Chiarugi. If the product is not in the conditions indicated in the policy, Chiarugi will be able to subtract 10% of the amount due for the refund.

Chiarugi reserves the right to refuse unauthorized returns. If he decides to accept unauthorized returns, he will subtract 10% of the refund amount possibly due

For more information, please contact the customer service by writing to: info@chiarugifirenze.it

Chiarugi accepts the following payment methods:

Credit cards

This online shop uses the card payment system provided by Paypal.
All your credit card data will be sent through a secure server that uses a system with the best security standards to manage sensitive information online.
The seller will never have access to the customer's credit card data, but will be able to manage only the information (name, surname, address) necessary for shipping the product to the delivery address.
For more information visit www.paypal.com .

Bank transfer

By choosing the bank transfer as the payment method, the customer only sends a request to https://www.chiarugifirenze.it/. In this case, the goods are not reserved for the customer. Chiarugi's customer service will confirm the customer's order by e-mail, also providing the bank details necessary for the transaction. Only at this stage will the goods be reserved for the customer, and until the transfer is processed.
Chiarugi will send the goods only after having received the sum of money paid in credit, and as soon as the goods are available.